Shipping policy
Shipping Policy
Order Processing Times and Shipping Times
It is important to clarify that “Order Processing Times” are separate from shipping times you see at checkout from our shipping carrier.
The Order Processing time is that amount of time from the time you place your order online through to the time we actually hand your order off to the shipping carrier. The shipping time is the amount off time that elapses from the time your shipping carrier physically picks up your package to the time it is delivered to the address you provided when ordering.
Processing Time
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification when your order has shipped.
Domestic Shipping Rates and Estimates
Our company provides calculated shipping rates directly from shipping carriers at checkout. This estimate provided is the price you pay at checkout.
International Shipping
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dwyer Precision Products, Inc. is NOT responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of the estimated delivery date from the shipping carrier, please contact us at support@email.com with your name and order number, and we will look into it for you.
Damaged Orders
In the event that your order arrives damaged in any way, please email us as soon as possible at support@nursecallcords.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@nursecallcords.com.